CARPET WARRANTY

Most carpet manufacturer’s warranties are divided into categories of good, better, best ranging from 5 years to 10 years. Not all carpets will have all the warranties listed below and some could have more. Be sure to check with your sales consultant for the exact warranty for your carpet.

Limited Abrasive Wear Warranty

• Warrants for a specified period of time from original date of installation that the surface pile of your carpet will not be worn by abrasion more than 10% during the warranty period provided the carpet is installed over cushion meeting the standards noted by the manufacturer and is maintained according to the manufacturer’s recommendations in an owner occupied, single family residence.
• Abrasive wear means fiber-loss from the carpet through normal abrasion, not from crushing or flattening of the carpet pile in any area, or from staining, soiling, fading or other changes in carpet appearance. Carpets installed outdoors, on stairs, in bathrooms, kitchens or in areas subject to other than normal shoe traffic are not covered by this warranty. Specifically excluded from this warranty is damage caused by tears, pulls, piling, burns, improper installation, inadequate cushion, improper cleaning, furniture, wheel traffic, or athletic or exercise equipment.

Limited Stain Warranty

Limited Manufacturing Defect Warranty

• Carpets sold by Manasota Flooring, Inc. are warranted to be free from manufacturing defects. Visible manufacturing defects must be noted before installation of product. This warranty does not cover installation unless installed by Manasota Flooring, Inc.
• Most carpet warranties are prorated based on years of use. See the full warranty brochure for your particular carpet.

Homeowner Obligations under Most Carpet Warranties

• In order to maintain and protect your coverage under the terms of these warranties, you must do the following.
• Make sure you know which warranties apply to your particular carpet. See your sales consultant for full warranty information.
• Keep proof of purchase in the form of a bill, invoice, or statement from Manasota Flooring, Inc.
• Have your carpet installed according to the guidelines in the Carpet and Rug Institute Installation Standard CRI-105.
• Maintain your carpet according to the recommendations described by the manufacturer.
• Show proof of periodic cleaning by a certified professional cleaning service. A bill, invoice, or statement showing cleaning service and date will serve as proof of cleaning. A minimum of one professional cleaning every 12 to 18 months is required. Depending on traffic level, family size, soil conditions adjacent to the home and other circumstances, more frequent cleanings may be advisable.

How to File a Claim

• Notify in writing Manasota Flooring, Inc., describing the problem you are having with your carpet. Include a copy of your invoice or receipt. Manasota Flooring will take the appropriate action, notifying your manufacturer, if necessary.

General Conditions and Limitations

• Any warranties offered by the fiber and/or stain producers will precede those from the manufacturers.
• The manufacturer will repair or replace to the nearest door or wall with carpet of comparable value any portion of the carpet which does not perform according to the terms of the applicable warranty. These warranties are non-transferrable and are issued to the original purchaser only for owner-occupied, single family interior residential installations.
• The manufacturer and Manasota Flooring, Inc. exclude and will not pay consequential or incidental damages under this warranty. By this, we mean any loss, expense, or damage other than the carpet itself that may result from a defect in the carpet.
• No implied warranties, including warranties of merchantability and fitness for a particular purpose, extend beyond the term of the written warranty.These warranties give you specific legal rights, and you may also have other rights which vary from state to state.